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DOMESTIC SHIPPING

For domestic orders, we use Royal Mail's Special Delivery service, which is a tracked, signed-for, insured, next day delivery service. For pieces that are in stock, we aim to ship them within 3 working days of your order.

Our made-to-order, bespoke or customised pieces can take from 6-12 weeks  to make. We will contact you and keep you updated on progress and reach out when they are finished and ready for either collection or shipping.

We can also arrange for a bike courier delivery if you are based in London for an extra cost. 

INTERNATIONAL SHIPPING
 

We currently accept online orders for delivery within the UK only.

 

If you would like to place an order for delivery outside the UK, please contact us at admin@anoonajewels.com before placing your order. We'll be happy to discuss your requirements, confirm whether we can deliver to your location, and provide a personalised shipping quotation.

 

Where international shipping is available, orders are typically sent via DHL or UPS, although alternative courier options may be arranged where appropriate.

 

Please note that any import duties, taxes or customs charges applied by the destination country are the responsibility of the customer.

RETURNS

Bespoke goods cannot be returned, as they have been made-to-measure to the exact specifications of the customer.  As customer satisfaction is our main priority, we are happy to do our best to resolve any problems to the best of our ability. 

Jewellery purchased from our available collections can be exchanged for another piece or as credit towards another piece. The piece you have purchased must be returned to us unworn and undamaged, in its original condition and in its original packaging (including any stone certificates). Please note that we cannot exchange jewellery that has been resized or engraved.

For reasons of hygiene, we are unable to offer exchanges or credit on earrings.
 

If you would like to return a piece for an exchange or a credit note you must email us at

within 14 days of purchase. 

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Please kindly note that we do not offer refunds.

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Damages and issues

Please inspect your order upon reciept and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

  

Unfortunately, we cannot accept returns on sale items or gift cards.

 

International Returns

All International Returns must be marked “Returned Goods - Zero Customs Value.”

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